Most complaints have their sources in sincere mistakes, no hotel is actively trying to ruin their guests’ visit, but while some of the most common complaints are more than valid, theres always another side to the story. Believe it or not, there are reasons for hotels doing some of the things they sometimes do that drive some of their guests to irritation. Heres a list of some of the most frequent complaints made against hotels, and some reasons as to why hotels behave the way they do.
Lost Bookings:Okay, so youve booked your room on Hotwire, packed your bags, made the trip, and now that you’ve arrived at the hotel it turns out they had no idea you were coming. This mistake can have many reasons behind it.
Firstly, how long has it been since you booked your room? Keep in mind that when you book a room on a website like hotels.com, or Expedia, in many smaller hotels the booking is not instantly entered in the hotel’s database. What actually happens is a three step process where the website sends the information to the hotel in the form of an e-mail or a fax, which is then entered by hand into the system by one of the Front Desk Clerks, then a confirmation is sent from the hotel to the website. Its surprising how many people don’t realise this. I once had a guest book a room on Expedia as he was walking in our front door, and he was quite surprised that his booking wasnt immediately recorded by the time he made it to the Check-In desk.
There is also the possibility of human error. Sometimes things get entered into the system wrong, or the hotel gets overbooked. While no hotel will ever willingly admit that they’ve made this most disastrous of mistakes, it does happen. However, most hotels have a partnership with another, similar hotel in the neighbourhood that they can move unlucky guests over to, in case the unthinkable should happen.Cancellation Fees:Many hotels will charge a fee if you cancel your reservation at the last minute. While larger hotels might be able to absorb the loss, it makes good sense for small hotels to adhere to some sort of cancellation policy. In fact, we have a 24 hour cancellation policy here at Nuvo. In our defence, we only have 32 rooms and if a guest cancels the day of their booking theres a pretty decent chance that we won’t be filling that room. Since it actually represents a fair loss for us, we have a cancellation policy in place to help us break even on last minute cancellations. However, if theres a good reason for the cancellation (like a family emergency, flight cancellation due to a volcano, car breakdowns, or ninjas), we’ll likely waive any fees.Housekeeping Ignoring the “Do Not Disturb” Sign:This is one of the more greivous mistakes a hotel can make, in my opinion. Once you’ve put down your money for the stay, the room belongs to you, and you should be able to get a little bit of privacy. Not to mention that unknown people walking into your room while you’re sleeping is terribly invasive.
There are reasons why the housekeepers do it, though. Housekeeping staff normally work in shifts, and since they usually have lives outside of work, are not available to clean rooms all day. They really only have a limited amount of time to do all the cleaning for the day, and every occupied room must be cleaned. Its also quite normal for guests to leave the room without taking down the sign on the door, so if its past a certain time of the day, its standard practice for housekeepers to peek their heads into a room to check and see if anyone’s actually home. Also, in a situation where it’s the fnal day of the booking where a guest hasn’t checked out on time, or informed the hotel that they will need a late check-out, with the next guest trying to check in to the same room… Well, in that case housekeeping, after getting confirmation from management, may very well enter a room, more to try and figure out whats going on than to clean it, though.Additional Room Charges:I personally hate this one when I travel. You check into your room and eat a granola bar from a bowl on the counter, only to find out two weeks later that you were charged $4.00 for it. That kind of upselling is sneaky and, dare I say it, dishonest. There are also hotels that will charge extra for services that you have no way of opting out of. Thats just the hotel managements way of bringing in as much money per booking as possible, sometimes to the frustration of their guests.
There are some cases in which having additional charges attached to a booking can be argued as being reasonable. For example, here at Nuvo there is an extra daily fee should you require the rental of a parking stall. We do this because we don’t own the stalls ourselves, we rent them from our neighbours. Woking the cost of keeping those stalls into the standard rates for the hotel and forcing every guest to pay for them, whether they need a stall or not, seemed wrong. So, we worked out a rate that allows us to keep the stalls for our use without having to charge everyone who comes through our doorsCharging Extra for Internet:I have no reasoning for this one. Any hotel that is still charging its guests for wireless internet needs to re-evaluate its pricing. These days, a normal high-speed WiFi set-up costs very little to maintain, and theres really no excuse for not offering it to paying guests free. If Coffee Shops can do it for free, why cant $400 per night hotels? Thats right Starwood Hotels, Im looking at you.
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Of all the transport modes available to the common man ,The airport seems to be the place which provides high end services to the travelers. T3 at Delhi’s IGI airport is now considered among top notch airport terminal in the world. Among the various facilities offered at the airport , It offers resting and relaxing place for its travelers in the form of lounges, resting bars and sleeping pods. The terminal has been redone and a lot of things are closed/under renovation, so the retiring rooms may not even be available at this point. I am not aware as to whether there are retiring rooms at the domestic terminal, you should check on this. Anyways fun things to do while stranded at the international terminal ,ways to enjoy your airport time whether you’re killing a couple of hours or making the most of a few minutes, there’s plenty to do at Terminal 3.
At Terminal 3 right at the departures they have lounges at delhi airport and sleeping pods. If you are tired of your journey or too weary to go outside the airport to find a hotel you can rent these sleeping pods at per hour basis. Such sleeping pods at Delhi international airport is blessing for weary travelers who are doing break journey or are stranded at the airport due to flight cancellation. The cabins are equipped with a bed to rest and sleep, working table for the laptop, WI-fi facility, electric plugs, a flat-screen television, a DVD player and cell phone charging sockets. These will be a boon for transit passengers. Five of these snooze pods are installed opposite gate no. 17 in Terminal 3. They are Open for 24-hours a day, these relaxing sleeping pods provide assorted services to travelers buying tickets for sojourning India.. Alternatively, business centers equipped with WI-Fi and other related amenities are ideal for executives buying tickets to exotic India. It is a stylish sanctuary of fine comforts that is sure to impress even the most discerning of flyer taking flight out of India. Spacious armchairs, wonderful settings and a fine spread of specialty dishes are some of the benefits that tempt those relaxing at the riveting refuge.
Airport officials are using the pods to help solidify Delhi Airport as a transit hub for other locations on the Asian continent, and with the airport already having a terrible record for long connection times this may be exactly what they need. Such portable sleeping pods are an economical option with sleek design, clean sleeping bed, integrated technology and efficient space, wifi at Delhi airport. Passengers can book the sleeping pods at the website which saves the precious time and tiresome process of booking a hotel before they leave for their next destination and all this is made available at a convenient price on an hourly basis. All the Pods are located after security check (Security Hold Area). Departing passengers are allowed entry to the security hold area 6 hours prior for International passengers, 24 hours for Transit passengers.
The use of metal keys for opening your hotel room is a thing of the past already. Today, most local and international hotel chains now offer high-tech hotel key cards, which allow their guests easy access to their rooms. For hotel guests, these access cards are also handy and lightweight, and also give hotel managers and owners other cost-effective benefits, as well as a more-improved manner of securing their establishment.
The Use Of Hotel Keycards Has Risen: Many tourist establishments today view the use of electronic key cards as a better and more high-tech option. Many hotels now utilize these electronic cards and their reliability has made them the preferred tool for use in college dorms, resorts and other home stay facilities. What makes this the equipment of choice is that hotel or dorm managers only need to recode the card each time a new guest moves in, especially if the room would be used only for a short stay. These types of cards also limit entry to restricted areas in facilities such as hospitals, colleges, government offices and corporate centers. The use of these plastic hotel key cards and badges provide a much higher level of security and privacy, which is a stringent requirement for most hotels, resorts and dormitories.
Other Key Card Perks: The plastic hotel key cards we see today at resorts and hotels have truly evolved from their conventional white plastic format, and are now also utilized as vital marketing tools for the businesses that use them. These electronically-formatted key cards now come in a wide array of unique designs and colors, and also display messages or advertisements that allow for convenient marketing tools. Today, there are many key card manufacturers, and each offer a different type of printing format or size. Hotels and resorts can choose from many designs and pricing schemes, and ensure that the card formats they agree upon are fully compatible with the existing locking systems of their facilities. Hotel owners and managers could check out each card manufacturer, and review the quality of their materials used, graphic and printing formats, and other advanced technological processes, as well as the quality of materials used in crafting the key card. Hotel guests need to be aware that the hotel will not quickly erase their basic personal information on the room entry cards, but will do so whenever a new guest arrives and checks in the room. The front desk staff will re-issue the card to the next guest, and will make sure that they overwrite the previous information stored. Another good aspect about using these plastic access cards is that they offer environment-friendly alternatives to metal keys, as well as eliminate the need for rewriting personal information on paper. Also, in the event that you lose your card during your stay, you can still access your room with a new keycard which will be issued to you, provided that you can prove to the front desk personnel that you are the rightful person who is checked-in to that room.
Helpful Key Card Options for Guests: Whenever a hotel wishes to implement the use of these electronic plastic access cards, they could have these customized to work well with their existing locking mechanisms and equipment. The cards may also be tested to ensure that they withstand regular wear and tear, and stay durable for as long as possible. You may also imprint the instructions for proper card use on the back portion of each plastic access card. These access cards are indispensable tools for restricting, as well as permitting, access to specific hotel rooms, especially in areas considered off-limits to hotel guests.
Apart from the efficient security features that these cards offer, these cards are also visually appealing, user-friendly and reliable marketing tools, and offer establishments with a wonderful advertising window, to help increase profits and ensure higher satisfaction by guests.
Travelers who need weekly hotels in Los Angeles can find some excellent choices. Besides some of the big chains that have big prices, there are many privately owned properties that have good value.
People come to this area for many reasons. There are many dozens of things in Southern California that draw tourists from all over the world. Some will come here to visit famous amusement parks for a family vacation. Others will opt to visit because of the amount of museums and artwork here. For some, a trip here will be a look-see to help decide if they want to relocate here permanently. Extended stay hotels in Los Angeles often can help them save money over other types of lodging.
Other travelers arrive because of business needs. They may be trainers who work with corporations or new hires coming from other areas. Some will be on a temporary assignment of some kind, perhaps an audit or to assist with personnel changes. Many who arrive because they have landed a new position are not residents of California. They need to learn their way around and find a permanent home of some kind. They may be selling a home elsewhere and have to wait for it to close to be able to purchase another home. People in this position will use weekly rentals in Los Angeles all the time.
These types of hotels usually have all the same features that the big chains offer. They will have king or queen beds. There are often services like cable or satellite TV, free movie rental, wireless Internet and sometimes a DVD player. There will be some nice added features like a refrigerator and microwave so people can opt to eat in the unit instead of having restaurant food all the time. This is another way that using this type of lodging can help travelers conserve cash. Most will also have things like an ironing board and iron, hair dryer and direct dial phone.
Almost every one will have free parking, often in a lot that has security cameras. These may also provide wake-up calls for those who want them. There is usually a swimming pool, some vending machines so people don’t have to travel far for snacks or sodas and possibly a fax or copy machine. Some places offer free coffee or tea in the mornings, sometimes with pastries or muffins.
People can expect the same level of service from these hotels as they would other types. These offer daily maid service to make the beds and refill towels. The bathroom will get cleaned and the carpet vacuumed. Some have on-site laundry services for people who would like to clean their clothing. Many weekly hotels in Los Angeles offer discounts to some groups like seniors or corporate travelers.
For more information on the weekly hotels in Los Angeles, please visit our website.
The profile contains a company overview, business description, financial ratios, competitor benchmarking data, SWOT analysis, key facts, key employees, as well as information on products and services. http://www.companyprofilesandconferences.com/report/Taj-GVK-Hotels-Resorts-Limited-Company-Profile-and-SWOT-Analysis.html
Summary
This SWOT analysis and company profile is a crucial resource for industry executives and anyone looking to gain a better understanding of the company’s business. ‘Taj GVK Hotels & Resorts Limited: Company Profile and SWOT Analysis’ report utilizes a wide range of primary and secondary sources, which are analyzed and presented in a consistent and easily accessible format. WMI strictly follows a standardized research methodology to ensure high levels of data quality and these characteristics guarantee a unique report.
Scope
Examines and identifies key information and issues about ‘Taj GVK Hotels & Resorts Limited’ for business intelligence requirements Studies and presents the company’s strengths, weaknesses, opportunities (growth potential) and threats (competition). Strategic and operational business information is objectively reported Provides analysis on financial ratios along with a competitor benchmarking section The profile also contains information on business operations, company history, major products and services, prospects, key employees
Reasons To Buy
Quickly enhance your understanding of the company Gain insight into the marketplace and a better understanding of internal and external factors which could impact the industry Recognize potential partnerships and suppliers Obtain yearly profitability figures
Key Highlights
Taj GVK Hotels & Resorts Limited (Taj GVK) owns and manages luxury hotels in India. It serves high-end leisure travelers, and domestic and foreign business customers, with a total room inventory of over 900 rooms. The company is a joint venture between Indian Hotels Company Limited (IHCL) and GVK Group (GVK). It operates hotels under the brand names of Taj Krishna, Taj Deccan, and Taj Banjara in Hyderabad; Taj Chandigarh in Chandigarh; and Taj Mount Road in Chennai. Taj GVK is based in Hyderabad, Andhra Pradesh, India.
For more information kindly visit : Taj GVK Hotels & Resorts Limited: Company Profile and SWOT Analysis
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